Client Service Representative Position Open

Full Details on the Indeed Job Board

Job description

The Client Service Representative is a demanding position that requires experience in providing ultimate positive client service. You are the client’s first contact when calling or visiting our veterinary practice and as such represent the professional image of the practice to callers and visitors. Responsibilities include answering telephones, greeting clients, preparing patient files, preparing health certificates, pet food ordering, receive and relay client correspondence, update client financial records and other miscellaneous paperwork. The exceptional veterinary hospital receptionist has the ability to diffuse negative client situations and foster client bonding. You must also have excellent communication skills to effectively inform clients and maintain team and doctor communications.

THE IDEAL CANDIDATE WILL HAVE:

  • High school diploma or equivalent.
  • Customer Service background.
  • Proficient typing skills.
  • Proficient with computers.
  • Experience with basic office functions in a busy office environment.
  • Previous receptionist and veterinary practice experience are desirable but not required.

PERSONAL REQUIREMENTS

Must be able to:

  • Be flexible in attitude and work habits.
  • Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
  • Perform basic computer skills.
  • Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites and scratches.

Admitting / Discharging Patients/ Cash Handling

  • Can quickly learn how to admit patients and handle medical records entries accurately.
  • Can quickly learn how to handle client/patient transfers with ease.
  • Can quickly learn how to prepare client invoices for services performed.
  • Can quickly learn how to accurately handle payment transactions.
  • Can accurately and empathetically communicate estimates/treatment plans to clients.

Hospitality

  • Can bond with clients during interactions.
  • Can keep the front desk a positive area even in the event there is a client wait time.

Schedule Management

  • Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.

Computer Knowledge / Telephone Skills

  • Receives and relays telephone, fax, and email messages accurately and promptly.
  • Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
  • Can Enter and update client and patient information into practice computer software.
  • Has good computer skills and shows accuracy in inputting details.

Personal Conduct/Attitude/Teamwork

  • Can maintain positive, cooperative relationships with other employees.
  • Can display tact and respect with team members even when busy or hectic.
  • Feel and express a genuine liking for animals and their owners and for working in an animal care field.

Client Communication

  • Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
  • Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
  • Can greet clients with poise and natural effort.
  • Can outline costs and fees in a positive light while supporting hospital payment policies.
  • Can turn future clients (phone-shoppers) into clients through relationship building and bonding.
  • Can easily remember clients and patients names and uses them.

Facility Maintenance

  • Can maintain a professional/welcoming appearance of the front office through cleaning and organization.
  • Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines.

Organization/Time Management

  • Can work almost constantly in the presence of other staff members and clients.
  • Understands and carries out oral and written directions.

Other

  • Serious applicants only may apply.

Job Type: Part-time

Pay: $14.00 – $16.00 per hour

Expected hours: 20 per week

Benefits:

  • 401(k) matching
  • Employee discount
  • Paid time off

Schedule:

  • 10 hour shift
  • Monday to Friday

Work setting:

  • In-person

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Computer Skills: 1 year (Preferred)

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